FAQs & Shipping

Shipping Policy

When are orders posted?

Please be aware that as this is a small business, orders are shipped as soon as possible. The usual processing time is 2 - 5 working days. 

International orders and Shipping

Saint's Soaps is based in Australia. If you don't see your country option, please contact me so I can add it to the list!

Why is it taking so long for my order to be delivered?

Why is there no express shipping option?

Due to the continuing of everyone readjusting with world events, postal deliveries have felt a strain and limited options. Due to the risk of express shipping being no faster than regular shipping, I have decided to remove that option. It just didn't seem fair on you guys!

Why does it take 6 weeks approximately for me to receive a pre-order?

Cold process soap take 6 weeks from the time it is made to when it is ready to sell. Check out some of the soaps being made to learn what it's about!

Why are some soaps more expensive than others?

While I strive to keep the prices of my soaps affordable, they are all made individually by hand and sometimes include a variety of ingredients. Soap dough embeds can also affect the price as they require extra time and skill. 

contact: saints.soaps@gmail.com

Return & Exchange Policy

Sadly no refunds or returns are accepted, due to soap being a sanitary product. This includes change of mind and any allergic reactions. It is the responsibility of the customer to check the ingredients listing found on each product page. If you have any enquiries regarding products, please do not hesitate to email!

If your order arrives and is incorrect, please reach out and contact me ASAP so we can sort it out!

Any questions or enquiries please contact me: saints.soaps@gmail.com